Patients

Thanks for considering care from the expert physicians and staff at MAVI. To ensure we work together most effectively, please review the following information. We value you. If you have any questions or need clarification, please contact us.

Patient Registration

Quick and easy patient registration can be completed through a link sent to your email or cell phone. Provide us with your email or complete 10-digit cell phone number, and we will send you the link.

If you choose not to register ahead of time, please come to your appointment with all your medication information at least 20 minutes early to complete the registration on an iPad in our office. All patients must bring a photo I.D. and insurance card(s) to each visit.

Request patient registration link

Billing & Insurance

Patients are responsible for the payment of their medical bills. Copayments are due at the time of service. As a courtesy to our patients, we file insurance claims. We cannot, however, mediate disputes or resolve differences between you and your insurance company. Please remember that it is your responsibility to advise our office immediately of any changes in your insurance or contact information. Please be prepared to provide up-to-date insurance information at each visit. Payments may be made by cash, check, or most major credit and debit cards. If you have questions about what or how much is covered by your private healthcare insurance prior to receiving services , contact your health plan or provide us with your insurance information and we can inquire for you.

This is not an all-inclusive list, is not a guarantee of coverage and is subject to change at any time. Please contact your health plan directly to ensure coverage for MAVI services.

Ambetter Commercial or Medicare plan
AARP
Aetna
Blue Cross Blue Shield, Blue Care, Blue Advantage, Blue Advantage+
Cigna
Family Health Partners
First Health Network
GEHA
Freedom Network, Freedom Select
Humana, Humana Gold Plus
Medicare
PHP
Preferred Care, Preferred Care Blue
RR Medicare
Tricare, Tricare West Region, Tricare Prime
United Health Care, UMR, Surerest-no exchange plans
Veteran’s Administration-with authorization/referral

What billing or insurance information will I receive?
You will receive a copy of your bill. After your insurance has paid, we’ll provide you with a monthly statement of your account.

How long will it take to get things settled with the insurance company?
Generally, it takes from 45 to 60 days to obtain payment from an insurance carrier.

Why am I getting bills from physicians?
Each physician who provides professional services will send you a separate bill from his or her office/facility. These providers may include:

your own physician
other providers who conducted tests and procedures
a hospital, hospital department or surgery center
consulting physicians who read and interpret test results.
specialists in anesthesiology, cardiology, emergency medicine, nuclear medicine, pathology, radiology.

You and/or your insurance provider(s) will be responsible for paying these bills.

I received a notice that my insurance company has paid on my bill — but I can’t understand how they calculated their payment amount. Do you know?
If we have received any such information from your insurance company, we’ll be glad to share it with you. However, for answers to any questions about insurance payments, deductibles, or co-payments, you generally need to check with your insurance company.

Make a Payment

Patient Protections Against Surprise Billing Notice

Telephone Contacts

On normal business days, our phones are answered from 7:30 a.m. to 5:00 p.m. Please call 816-842-5555 for any questions about office appointments, insurance/billing or anything else we can assist you with.

If the person you are trying to reach is unavailable, your call may go to voice mail. Please leave your full name, birth date and phone number on the message. Calls will be returned within 24 hours on normal business days.

Prepare for Your Appointment

Please bring photo I.D. and insurance card(s) to each visit. Also bring all your medication bottles and be sure to include medications from ALL doctors you see. We must be aware of any medications and/or supplements that you are taking in order to ensure your safety as we move forward with any treatment of your condition. If you have questions or concerns that you wish to discuss during your appointment, please write them down when they come to mind and bring the list to your appointment.

Appointment Cancellation

If you will be unable to keep a scheduled appointment, please notify our office as soon as possible to cancel and reschedule your appointment. If you no call no show for your physician appointment or in office testing you will be charged $50, if you no call no show for any office based procedure or scheduled surgery at a facility you will be charged $100.

Test Results

Please allow up to 10 business days after testing for your physician to receive and review your test results. A visit with your physician or nurse practitioner may be requested to discuss the results of the test and your plan of care.

Medication Refills

Please contact your pharmacy to send refill requests.

Completion of Additional Paperwork/Medical Records Requests

For the convenience of our patients, MAVI has partnered with HealthMark Group to support in the secure and timely delivery of patient records. If you would like to request a copy of a patient’s record, please submit your HIPAA compliant written request to our office:
Via Fax: 816-842-8888
Via Mail: 2750 Clay Edwards Drive, Suite 304, Kansas City, Missouri 64116

Patient Requests

Patients may submit a request/authorization electronically via the HealthMark request portal here: www.healthmark-group.com. If it is your first time using this platform, you will need to create an account by providing your email address. Once logged in, you may select “Submit Request” from the menu options and enter all required fields to submit an authorization. HealthMark will process your medical record request and provide notification via email once complete. A complimentary copy of your record will be made available for you to download within 72 hours.

Status Inquiries

To check the status of a previously submitted record request, please contact HealthMark Group directly at 800-659-4035 or status@healthmark-group.com.

Patient Instructions for FMLA/Disability Requests

MAVI has partnered with HealthMark Group to ensure the accurate and timely completion of your FMLA and/or Disability forms. A signed and completed authorization form is required from each patient. Each form requested for completion will require a $35 fee to be paid directly to HealthMark Group. HealthMark Group will complete the forms upon receipt of the requested forms and a valid authorization. The estimated turnaround time will be 7-10 days. If an email is provided, you will receive a response directly from HealthMark Group notifying you of the prepayment invoice. After payment, the completed forms may be downloaded directly through HealthMark Group’s website, or provided directly to you through an agreed to delivery method (i.e. secure email, mail, etc.).

If you would like to inquire on the status of your forms or have any additional questions, please call 972-895-2138 or email fmla@healthmark-group.com.